WASA RESPONSE TO WATER SUPPLY CONCERNS IN COUVA SOUTH

In response to letter from Member of Parliament for Couva South, Rudranath Indarsingh, dated 23^rd January 2023, regarding a lack of a proper water supply to customers in parts of Couva South, the Authority wishes to underscore the following:

Areas of the Couva South Constituency, such as Beaucarro, Balmain and Central Park are supplied by the Caroni system and receive a daily supply under normal conditions.

The Freeport Water Works has experienced a drop in production, due in part to reduced production from Freeport Well #15, which recently experienced a downhole mechanical issue. Remedial works were undertaken on this well on 28^th January 2023, which included the installation of a new well motor, and additional mechanical works that were completed on Friday 3^rd February, 2023. Well #15 was returned to operation on Saturday 4^th February, 2023. This will facilitate a regularized supply to Calcutta #1, #2 and #3, in accordance with established water supply schedules. Pipe-borne water activated to ensure these areas were serviced between 3^rd and 4^th February, 2023.

Nadira Gardens and Fairview Park, both supplied off the Carlsen Field Water Works system, have been affected by mechanical challenges at the facility. However, with these issues addressed, the affected customers will receive a pipe-borne supply between 5^th February, into 6^th February, 2023. The scheduled supply to this zone is 24 hours, every four days.

Concerned Citizens Street, California, under normal conditions, receive a daily supply, however there have been recent challenges in this area due to lower than normal pressures, but the daily supply remains in effect.

Windsor Park receives a daily supply from the Dow Village Booster, which is also experiencing suction pressure issues, resulting in low pressures to the customers in this area.

It must be noted that the Authority is aware of the challenges and are facing them frontally. A robust water trucking service has been established to augment the shortfall in supply where needed.

This can be requested through the following self-service options:

• Use of the mobile WASA Services App which can be downloaded for Android mobile customers from the Play Store or iPhone mobile customers from the Apple store.
• Use of the Customer Portal available on the Authority’s website: www.wasa.gov.tt.

Alternatively, customers requiring direct assistance or further information can contact WASA’s Customer Call Centre toll free at 800-4420/4426.

The Authority wishes to reaffirm our commitment to all citizens, that every effort will be made to provide a reliable pipe-borne water supply, addressing all issues to provide relief as needed in the shortest possible time.