Water & Sewerage Authority

Press Reset
on Your
WASA Bill 💧

Behind on payments? No stress. No pressure.
Your easy payment plan starts now.

Clear your arrears at your own pace
Set up a manageable payment plan
Get back on track — your way
Find a Centre
Limited Offer Ends April 2, 2026
In Person Only

Visit Your Nearest
Customer Service Centre

Applications for the Payment Reset Programme must be completed in person.

Our Customer Service Representatives will review your account and help you establish a manageable repayment plan tailored to your situation.

Find a Centre
Walk In. Get Help. Walk Out with a Plan.
No appointments necessary. Visit any WASA Customer Service Centre during operating hours to speak with a representative.

Online applications are not available for this programme. All applications must be completed in person at a Customer Service Centre.

The Process

How Payment Reset Works

Step 1
Visit a Centre
Attend your nearest WASA Customer Service location during operating hours.
Step 2
Account Review
We assess your outstanding balance and determine your eligibility for the programme.
Step 3
Agree on a Plan
Together we set a manageable repayment structure that works for your circumstances.
Step 4
Stay on Track
Maintain your new plan and protect your account status going forward.
Be Prepared

What to Bring With You

  • Valid photo ID
  • Your most recent WASA bill (if available)
  • Any relevant supporting documents

Having these ready allows us to serve you more efficiently and process your application without delay.

Valid Photo ID
Government-issued identification. National ID card, passport, or driver's permit accepted.
Recent WASA Bill
Your most recent bill helps us locate your account quickly.
Supporting Docs
Any relevant letters, prior agreements, or documents supporting your case.
Eligibility

Who Can Apply?

The Payment Reset Programme is open to WASA customers who meet the following criteria.

Eligibility is determined after account review at your nearest Customer Service Centre.

Residential Customers
Homeowners and renters with outstanding arrears on their account.
Commercial Customers
Businesses and commercial properties with outstanding balances.
Financial Hardship Cases
Customers experiencing genuine financial difficulty who need a structured arrangement.
Questions

Frequently Asked Questions

No. All applications must be completed in person at a WASA Customer Service Centre. Online applications are not available for this programme.

Yes. The Payment Reset Programme ends on April 2, 2026. We encourage all eligible customers to visit a Customer Service Centre before this date.

Each account is reviewed individually. A Customer Service Representative will discuss your specific balance and any adjustments that may apply during your visit.

Standard WASA procedures may be reinstated if payments are missed under the agreed plan. We recommend contacting your Customer Service Centre immediately if you anticipate any difficulty.

No appointment is necessary. You may walk in during operating hours. Bringing your photo ID and most recent WASA bill will help speed up the process.

Take the First Step

Let's Reset.
Let's Move Forward.

Visit your nearest WASA Customer Service Centre today.
Ends April 2, 2026.

Find a Centre How It Works